Is my Payment Secure?

Absolutely! We use the most trusted internationally recognised financial service providers namely PayFast and Paypal.

I am unable to pay online. Do you have another payment option?

No problem! Just send us an email, and we will send you an invoice for an EFT (electronic funds transfer) payment.

How does the yearly license work?

When you purchase the course, you are purchasing a License of Use for the course. This license is valid for the calendar year within which the course is purchased. Membership expires at the end of the calendar year in which the course was purchased and can be renewed annually. Put differently, all licenses expire on the 31 December of the year in which the course was purchased. The earlier in the year you purchase the license, the more use you get out of the course throughout the year!

Can I watch and use the course more than once?
Absolutely! You are welcome to watch the course as many times as you like within the calendar year of purchase.
How do I renew my annual license?

Your yearly license does not automatically renew. You can simply purchase another License of Use the following year.

Can I download the Videos, Lesson Plans and Activity Sheets?

In order to ensure you have the latest release of our updated videos, the course videos are not downloadable – videos are streamed using your internet connection. The Activity Sheets and Lesson plans are downloaded when you login (PDF format). 

Can I share the course content, and can someone else login with my details?

Unfortunately not. As per the License of Use Agreement, licenses are non transferable and may not be shared.

What is the License of Use Agreement
The License of Use conditions are governed by the terms of the “License of Use Agreement”. In summary: No part of the copyright protected course material, collectively entitled the “Works”, may be reproduced or transmitted in any form or by any means, electronic or mechanical, without the written permission of the copyright holder. The full terms of the License of Use Agreement can be viewed by following the link www.lifehouselearning.com/licenseofuseagreement
Why won't the Videos stream properly?
We use Vimeo, one of the most trusted internet streaming services. Please read the article in the link below that can help you optimise your video playback experience, based on your bandwidth speed and internet Service Provider (ISP) of choice: https://vimeo.zendesk.com/hc/en-us/articles/224968848-Playback-quality-and-buffering-issues

We suggest testing your internet connecting prior to streaming the course to your class to ensure your bandwidth can comfortably stream the videos.

Having technical problems?

Please contact us via email for assistance. We are always happy to assist.